Tag: care

New Article: Finding Community Online in ARMY – ACM XRDS Magazine

January 11, 2022 / kateringland / 0 Comments

I am happy to share that our article for the ACM XRDS Magazine is now available.

“You’re my best friend.”: finding community online in BTS’s fandom, ARMY

The COVID-19 pandemic was a time of unexpected isolation for many, as well as a time fraught with uncertainty. In this article, we explore how many turned to playful online communities across a number of social media platforms as a place of connection and support.

You can find more information about my research with ARMY: https://kateringland.com/btsarmy/

research-article
“You’re my best friend.”: finding community online in BTS’s fandom, ARMY
- Kathryn E. Ringland
  University of California Santa Cruz
  ,
- Christine T. Wolf
  social computing researcher
January 2022pp 66-69 https://doi.org/10.1145/3495266

The COVID-19 pandemic was a time of unexpected isolation for many, as well as a time fraught with uncertainty. In this article, we explore how many turned to playful online communities across a number of social media platforms as a place of connection …

BTS standing in shapes to spell ARMY with RM in front

Looking for Care in Playful Online Communities

October 21, 2021 / kateringland / 0 Comments

We will be presenting this preliminary work at the CSCW 2021 workshop, “Future of Care Work: Towards a Radical Politics of Care in CSCW Research and Practice.”

There has been a recent effort to expand how we think about and design for care in digital spaces—including theorizing about care beyond formal or medicalized activities [1, 8, 9]. But there still remains unanswered questions about care in playful spaces, especially for adults. What types of care occur in these spaces? Our study examines this question by exploring fandoms on social media. We define fandoms as playful (online) communities that align around a particular interest (e.g., specific media or a person). Fandoms are meant to be for fun or pleasure and are often entirely separate from other parts of a person’s life, at least overtly [3].

In particular, our study in an ongoing ethnographic investigation of ARMY, a fandom that supports the Korean music group BTS. ARMY and BTS has piqued the interest of both mass media and academia in the past for some of their altruistic engagements including include supporting their community, artists, music, and social causes [2, 6], as well as BTS’s positive impact on mental health [5]. The care activities this community engages in is also bidirectional with BTS and ARMY caring for each other mutually. ARMY engages in many practices of care, even towards members of the band, defending them when controversies arise or posting words of concern for members’ health.

For this work, we are adopting a decolonial lens to understand care activities as relational and epistemically privilege the members of ARMY. This is especially important as ARMY has experienced delegitimization and stigamatization, including through discriminating on the basis of gender or age (e.g., [4, 7]). The need for a decolonial lens is heightened because of the origin of BTS (i.e., Korea) and the diversity of ARMY membership [2]. In this work, we aim to expand our understanding of care both by looking at playful online spaces where adults socialize and seek informal community support and through a decolonial perspective during data collection and analysis.

AUTHOR BIOS
Kathryn Ringland, PhD, is an Assistant Professor at the University of California Santa Cruz. Her areas of interest include human computer interaction, games studies, and critical disability studies.

Christine Wolf, JD, PhD. is interested in the intersection of CSCW, accessibility, and the future of work.

Tessa Eagle Tessa Eagle (she/her) is a third-year Ph.D. student in Computational Media at the University of California, Santa Cruz. She conducts research within human computer interaction and digital mental health.

Kevin Weatherwax is a fourth-year PhD student in Computational Media at the University of California, Santa Cruz. Presently he is researching satisfaction in robot-mediated collaborations, expressive curiosity for interaction design, and parasocial engagements with nonhuman agents as assistive technology for neurodivergent populations.

REFERENCES
[1] Cynthia L. Bennett, Daniela K. Rosner, and Alex S. Taylor. 2020. The Care Work of Access. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. ACM, Honolulu HI USA, 1–15.
[2] BTS ARMY Documentary Team [@amidocumentary], On Wings of Love [@OWOLMovie], and Research BTS [@ResearchBTS]. 2020. BTS ARMY CENSUS. https://www.btsarmycensus.com/.
[3] Mark Duffett. 2013. Understanding Fandom: An Introduction to the Study of Media Fan Culture. Bloomsbury, New York.
[4] Emily. 2021. Fangirls, Fandom, and BTS – A Letter to the ARMY.
[5] Jin Ha Lee, Arpita Bhattacharya, Ria Antony, Nicole Santero, and Anh Le. 2021. “Finding Home”: Understanding How Music Supports Listerners’ Mental Health Through a Case Study of BTS. In Proc. of the 22nd Int. Society for Music Information Retrieval Conf. 8.
[6] So Yeon Park, Nicole Santero, Blair Kaneshiro, and Jin Ha Lee. 2021. Armed in ARMY: A Case Study of How BTS Fans Successfully Collaborated to #MatchAMillion for Black Lives Matter. (2021), 14.
[7] Lady Flor Partosa. 2021. We Are Not Robots: A Preliminary Exploration into the Affective Link between BTS x ARMY. The Rhizomatic Revolution Review [20130613] 2 (March 2021).
[8] Austin Toombs, David Nemer, Laura Devendorf, Helena Mentis, Patrick Shih, Laura Forlano, and Elizabeth Kaziunas. [n.d.]. Sociotechnical Systems of Care. CSCW 2018 ([n. d.]), 7.
[9] Austin L. Toombs, Shaowen Bardzell, and Jeffrey Bardzell. 2015. The Proper Care and Feeding of Hackerspaces: Care Ethics and Cultures of Making. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI ’15). Association for Computing Machinery, New York, NY, USA, 629–638.

Reflections on the BTS Conference 2021

May 5, 2021 / kateringland / 0 Comments

A view of the galaxy with bright stars and a purple hue.

The month of May is proving to be a whirlwind and we are only 6 days in. But I wanted to take a moment out of my day to write down some of my reflections and experiences from my first ever BTS Conference.I have been to a lot of different conferences over the years, but this one definitely had a different kind of vibe and I loved it. This blog is more my overall reflections of the experience of the conference, rather than getting into the details of the research. If you want to see more of the blow-by-blow of my experience, I’ve added my conference tweets at the bottom of this post.

To get this out of the way…

I will admit that I had some concerns before the conference started given the tension over research in the community and newbie researchers talking to magazine outlets that I shall not name here. A part of my goal for tweeting during the conference (and this blog) was to increase the transparency to which these research activities are to ARMY as a whole. I want concerns and questions about research, the purpose, how it works, what the outcomes are answered before they get to the point that ARMY are only hearing about it after the fact in a media outlet. Fortunately, everyone at the conference (and from what I saw on Twitter) were open, transparent and understanding of one another.

Now the good stuff!

Because the conference was by topic rather than discipline, it had a diverse range of fields and types of people represented (from hobbyists to full professors). For me personally, this is my favorite kind of space to be in. There is something so magical about being in interdisciplinary spaces. Everyone brings their own expertise and backgrounds to the room to discuss specific topics and the conversations that are unleashed are always rewarding. Are there some frustrations and miscommunications? Sure. But by far, diversity and interdisciplinarity is always the best option.

Partially because the audience was both interdisciplinary and not necessarily “academic” (in the ivory tower sense of the word), the content and talks were approachable and accessible. The keynote speech on the first day by Dr. Crystal Anderson set a wonderful tone that I feel pervaded the whole rest of the conference. Right from the start, ARMY as the fans were centered as the experts in this space – not journalists or other academics. And certainly not nameless older abled white male academic whose opinion is so often valued by those outside the community (insert eye roll here).

Researchers studying both BTS and ARMY, at least at this conference, were here because they value both BTS and ARMY – many opened their talks by giving their backgrounds not just as researchers, but as ARMY. It was refreshing. Honestly, between the open passion about being ARMY and the diversity (oh the wonderful diversity) of panelists and attendees really made this the safest I have felt at a conference, ever.

The big take-away from the conference, for me, was: Vulnerability and being open about struggles helps to create a space for us to care for each other (both for BTS and ARMY). In online spaces, there are real people with their own pain and struggles behind the screen. Care is loving yourself & taking care of your community.

Slide with purple text with a title that reads, Balancing Mental Health and Misinformation. The body of the slides says, "Negativity, venting, purpose, belonging, healing... all coexist in the same online space" — A slide from the panel on Balancing Mental Health & Misinformation (in online spaces like Twitter)

The conference organizers (next year’s organizers or other research ARMY organizing these kind of events, feel free to slide me a DM if you want to talk about making the event more accessible) did a wonderful job of setting the tone and I came away with lots of ideas for my own research. I met a lot of other passionate ARMY also interested in furthering the same goals of bringing knowledge to our community. Overall, the whole experience left me motivated and with a feeling that I’m really glad I am both ARMY and researcher. Borahae!

This blog post was fueled by

Twitter feed is not available at the moment.

old computer monitor with black background, green text that reads "critical failure detected, do not panic.. do not panic... do not panic..."

CHI 2019 Recap Part 2: Importance of Self-Care and Community Care

May 23, 2019 / kateringland / 1 Comment

This is a continuation of my series of blogs recapping CHI 2019. You can catch up with the first blog, if you missed it. For this week’s blog, I am focusing on the importance of care. This takes many forms, but for this short blog, I’ll be honing in on self-care and community care. Both of these are about taking care of the individual, but one (self-care) implies the individual is taking care of themselves and the other (community care) implies that the group as a whole is making space and watching out for the individuals.

a row of people sitting writing with notebooks in their laps, their heads are cropped out of the photo

Self-Care

Conferences are hard. They are taxing on the body both physically and emotionally. CHI 2019 took place in Glasgow, Scotland. This means that many of the community experienced some kind of jet lag. And this is the case for every conference. Some people will be experiencing jet lag and the other effects of having to travel long distances. Then when you get to the conference, there are thousands of people. Rooms are crowded, halls are noisy, many people are consuming alcohol at evening functions. Through all of this, early career scholars are expected to show up, be engaging, and network like mad. Conferences are hard.

My advisor, Gillian Hayes, gave the best advice before my first conference. It’s okay to not go to every session. It’s okay to skip certain events. Quality over quantity. Take care of yourself. Save your energy for those key interactions that you need to further your career, your research, or your learning. As is the case with all of academia, learn to say no to things. To that end, I’ve learned that I would rather save a bit more money at home in order to be able to stay at a hotel closer to the conference or to be able to order in room service for a night when I just can’t face going out to eat one more time. I realize that that is steeped in privilege. Conferences are not only hard, but they are expensive – CHI especially so. My only rationale is that my moments at CHI, having quality interactions with people, will help further my career in incalculable ways. I’m banking on it, and whether this will actually pay off in a tenure track job in the long run remains to be seen.

In summary: Take care of yourself before, during, and after a big (or small) conference. Listen to your body. Focus on quality interactions over quantity.

Bonus tip for students: Make a list of 5-10 people you would really like to meet or touch-base with while at the conference. Focus on that list and make those your quality interactions. You’ll thank your tired self later.

Community Care

This one is a little trickier. As I’ve said, conferences are hard. We can all help make each other’s conference experience better. I will get into the larger, organizational issues of these big conferences like CHI in my next blog post, but for now I will focus on the community-on-the-ground. This could be simple things like, if you’re chatting with people, try to get out of the way so you can all hear each other and you aren’t in the way of those trying to get through. Maybe this looks like simply not guilting people into going to the late parties or finding safe spaces for women and other marginalized community members. This also means accepting help when others offer it (an important part of self-care!). I’ve seen a lot of positive movement in this area, especially at CHI. But, of course, there is always room for improvement and we should strive to find ways to help each other out.

dark leafy background with pink neon letters that spell breathe

CHI can be a wonderful experience if done right. I have had conference experiences where I’ve just felt ill the entire time and ended up not getting much out of it. I then I have to ask myself why I spent money to even go in the first place (because let’s be real, as a student or postdoc, you’re losing money even if you’re getting reimbursed). But I’m happy to say that prioritizing my own self-care and looking out for others has really improved my overall CHI experience. I hope these tips are helpful for you as you plan your next conference trip!